Privacy Policy

DealerIQ-AI respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, store, and disclose your information when you access or use our website, CRM platform, or related services.

By accessing or using our Services, you agree to the collection and use of your information as described in this policy.

1. What Information We Collect

We collect different types of information depending on how you interact with DealerIQ-AI.

1.1. Information You Provide Directly

• Personal information: Name, email, phone number, dealership name, business address, billing information when applicable, and other contact or profile details.
• Business data: If you use our CRM, you may provide inventory details, client or lead contact info, appraisal data, and any other related data.
• Communications: Messages, support requests, video-call recordings (with your consent), and other correspondence.

1.2. Automatically Collected Information

When you use our website or Services, we may automatically collect:

• Device and usage data (e.g. IP address, browser type, operating system, device identifiers, time and date stamps)
• Log data and server interaction records
• Cookie and tracking data (This helps us analyze usage, optimize performance, and improve your experience.)

1.3. Third-Party Data

If you choose to connect third-party services (e.g. analytics tools, integrations, marketing automation), we may receive certain information through those services.

2. How We Use Your Data

We use your information for the following purposes:

• Provide, maintain, and improve our Services (e.g. CRM workflow, marketing automation, webforms, AI dialer, team collaboration tools)
• Authenticate and manage your account and subscription
• Communicate with you: support, notifications, warnings, updates, and billing notices
• Facilitate video appraisals or other dealership workflows
• Process payments, if applicable
• Analyze usage trends, troubleshoot issues, and monitor platform performance
• Detect and prevent fraud, abuse, or security issues
• Comply with legal or regulatory obligations

Your data will never be sold to third parties for marketing or resale. Only authorized personnel or trusted third-party service providers may access it under strict confidentiality.

3. Data Sharing & Disclosure

We may share your information with:

• Service providers and vendors: Hosting providers, email delivery services, payment processors, analytics tools, and other third-party partners strictly necessary to deliver services.
• Affiliates and corporate group entities, if applicable.
• Legal authorities or regulators, if required by law (e.g. subpoena, court order).
• During mergers, acquisitions, or business transfers, in which case any new owner will inherit our commitments under this policy.

We do not rent or sell your personal data to marketers.

4. Data Retention and Deletion

We retain your personal and business data only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce our agreements. If you request account closure or data deletion, we will delete or anonymize your personal information, except for data we must legally retain (e.g. billing records).

Non-personally identifiable usage data may be retained longer for analytics and performance monitoring.

5. Security Measures

We implement administrative, technical, and physical safeguards to protect your data, including but not limited to: data encryption, secure servers, access restrictions, regular security audits, and secure data transmission protocols.

However, no security measure is 100% foolproof. While we strive to protect your data, we cannot guarantee absolute security.

6. Cookies, Tracking & Analytics

We may use cookies, browser local storage, and similar tracking technologies to:

• Maintain user sessions
• Provide personalized experiences
• Analyze site usage and performance

If we use cookies or tracking mechanisms, you’ll be given an opportunity to consent or manage preferences (as might be required by applicable law).

We may also use third-party analytics services. We encourage users to review their respective privacy policies.

7. Children’s Privacy

Our Services are not intended for, and we do not knowingly collect data from, anyone under the age of 13. If we learn we have unintentionally collected such data, we will promptly delete it.

8. Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal data, including:

• Accessing your data
• Rectifying inaccurate data
• Requesting deletion (when no longer needed)
• Objecting to or restricting processing
• Data portability (where applicable)

You may also unsubscribe from marketing communications or disable cookies/tracking (subject to us setting legitimate service limitations).

To exercise any rights or request data deletion, contact us at info@dealeriq.ai. We may ask for verification before processing requests.

9. Changes to This Privacy Policy

We may update this policy at any time. The revised version will include a “Last Updated” date at top. Continued use of our Services after changes constitutes acceptance of the new terms. We encourage you to review this page periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Email: info@dealeriq.ai
Address: 2401 E Katella Ave STE 650, Anaheim, CA 92806